Apna Bazar Privacy Policy

Document Metadata

Purpose

This Privacy Policy explains how Apna Bazar collects, uses, stores, shares, and protects personal information when you use the Apna Bazar Platform.

Scope

This Privacy Policy applies to the Apna Bazar Buyer App, Seller App, Website at https://apnabazarmart.in, order services, payment services, refund services, return services, Seller verification, support, and any related service that links to this Privacy Policy.

This Privacy Policy does not apply to websites, apps, or services operated by third parties, even if they are linked from Apna Bazar.

Definitions

Account means a Buyer or Seller profile created or verified on the Platform.

App means an Apna Bazar mobile or web application.

Apna Bazar, we, us, or our means Apna Bazar, operating from Patan, District Durg, Chhattisgarh, India.

Buyer means a person who uses Apna Bazar to browse, order, return, or receive Products.

Platform means the Apna Bazar Apps, Website, backend systems, support channels, and related services.

Product means goods listed or sold through Apna Bazar.

Seller means a shop, business, or person who lists or sells Products through Apna Bazar.

Verification Documents means documents or images submitted by a Seller for review.

1. Introduction

Apna Bazar is a hyperlocal commerce platform that helps Buyers discover and order Products from local Sellers.

We collect information needed to operate the Platform, process Orders, support Sellers, deliver Products, process payments and refunds, improve safety, prevent fraud, and provide customer support.

2. Information We Collect

We collect information in three main ways:

• information you provide to us;
• information collected when you use the Platform;
• information received from service providers, Sellers, payment partners, or support interactions.

3. Information You Provide

You may provide information when you create or verify an Account, enter your mobile number for OTP login, complete a Buyer profile, add or confirm a delivery address, place an Order, contact support, request a refund, return, cancellation, or grievance review, create a Seller profile, submit Seller Verification Documents, upload Product images, videos, descriptions, prices, stock, size, color, or category details, or update your Account or shop information.

This information may include name, mobile number, delivery address, area, city, pincode, landmark, Seller shop name, Seller shop category, Seller location, Verification Documents, Product images and videos, Order details, refund or return details, support messages, and grievance details.

4. Information Collected Automatically

When you use the Platform, we may collect technical and usage information needed to operate and secure the Services.

This may include device and browser information, App or Website usage information, page or screen interactions, search terms used in the App, cart and checkout activity, language preferences, authentication status, error, security, and diagnostic logs, IP address, and request metadata received by our backend systems.

The Apps use local storage to keep certain information on your device, such as login status, cart details, selected language, location preference, and checkout progress.

At present, the Buyer App and Seller App use local storage for app state and account convenience.

5. Location Information

Apna Bazar uses location information to support hyperlocal commerce.

For Buyers, location information may be used to show Products and Sellers available in your area, check whether delivery is available, and improve local search and ordering.

For Sellers, location information may be used to set the shop location, assign the Seller to a service area, and support local discovery and delivery operations.

Location information may include city, area, approximate location, precise latitude and longitude if you choose to share it, and manually selected location details.

You can use manual location selection where available. If you give permission for precise location, you can later change location permissions through your device settings.

6. Order Information

When you place or manage an Order, we collect and store information needed to process it.

This may include Buyer name, Buyer mobile number, delivery address, Product details, quantity, size, color, price, Seller details, Order amount, payment method, payment status, delivery status, cancellation, return, or refund details, and support or grievance information related to the Order.

Order information may be shared with the relevant Seller, delivery personnel or delivery operations team, payment service provider, and internal support or admin teams where needed to complete or support the Order.

7. Payment Information

Apna Bazar supports online payments through Razorpay and Cash on Delivery.

For online payments, we may collect or receive payment method status, Razorpay order ID, Razorpay payment ID, Razorpay refund ID where applicable, payment amount, payment status, payment verification details, and related Order details.

Apna Bazar does not store your full card number, UPI PIN, bank password, or payment instrument credentials.

For Cash on Delivery, we may collect and store COD amount, collection status, delivery or handoff status, and refund or reconciliation details where applicable.

8. Seller Information

When a Seller uses Apna Bazar, we collect information needed to create, verify, operate, and support the Seller Account.

This may include Seller mobile number, Seller name, shop name, shop category, shop area and city, shop location, verification status, Product Listings, Product images and videos, stock, price, size, color, category details, Order and payout-related information, return, refund, cancellation, or dispute information.

Seller information may be visible to Buyers where needed for marketplace transparency, Product discovery, Order processing, or support.

9. Verification Documents

Apna Bazar may request Verification Documents from Sellers to review whether they can sell on the Platform.

Verification Documents may include shop photos, GST certificates if provided, electricity bills if provided, or other documents requested for Seller review.

We use Verification Documents to review Seller authenticity, reduce fraud, support marketplace safety, meet operational or compliance expectations, and resolve disputes or investigations where required.

Sellers should not upload documents that are not requested.

10. Communications

We may use your mobile number or contact details to send OTP messages, Order confirmations, payment or refund updates, delivery updates, Seller verification updates, support responses, important service notices, security alerts, and account alerts.

Apna Bazar uses MSG91 for OTP and SMS delivery. MSG91 receives the information needed to send messages, such as mobile number and message template details.

We do not use OTP messages for advertising.

11. Customer Support

When you contact Apna Bazar support, we may collect name, mobile number, Account details, Order details, messages, screenshots, documents you provide, complaint, refund, return, or grievance information, and support resolution history.

We use this information to respond to you, investigate issues, improve support quality, prevent misuse, and maintain service records.

12. How We Use Information

We use information to create and verify Accounts, send and verify OTPs, process Orders, provide delivery and serviceability checks, support payments, COD, refunds, returns, and cancellations, operate Seller onboarding and verification, publish and manage Product Listings, provide customer support, respond to grievances, detect and investigate fraud, maintain Platform safety, improve Platform performance and reliability, comply with applicable law, and maintain business, tax, accounting, consumer, payment, or legal records.

We do not sell personal information.

13. Legal Basis Where Applicable

Where applicable law requires a legal basis for processing personal information, Apna Bazar processes information because you have given consent, the information is needed to provide Services you requested, the information is needed to process an Order, payment, refund, return, or delivery, the information is needed for Seller onboarding, verification, fraud prevention, or Platform safety, the information is required for legal, tax, accounting, payment, consumer, or regulatory purposes, or the information is needed to respond to support requests or grievances.

Where processing is based on consent, you may withdraw consent as described in this Privacy Policy.

14. Information Sharing

We share information only where needed to operate, support, secure, or comply with obligations related to the Platform.

We may share information with Sellers, delivery personnel or delivery operations teams, payment service providers, SMS service providers, Google services where map, font, or related Website features are used, Web3Forms for Website lead forms, hosting, infrastructure, database, storage, or technical service providers, customer support and grievance teams, internal admin and compliance teams, professional advisers, law enforcement, regulators, courts, or government authorities where legally required.

15. Third-party Service Providers

Razorpay

Apna Bazar uses Razorpay for online payment and refund processing. Razorpay may receive payment amount, Order reference, Razorpay order ID, Razorpay payment ID, payment status, and Buyer contact details needed for payment processing.

MSG91

Apna Bazar uses MSG91 to send OTPs and service-related SMS messages. MSG91 may receive mobile number, OTP or message template details, and delivery status information.

Google Services

Apna Bazar may use Google services, such as Google Maps or Google Fonts, where map, location, or Website font features are used.

Web3Forms

The Website may use Web3Forms to receive Buyer and Seller interest forms. Web3Forms may receive form details such as name, phone, city, and shop name where you submit them.

16. Business Transfers

If Apna Bazar is involved in a merger, acquisition, restructuring, financing, sale of assets, or transfer of business, information may be transferred as part of that process. If this happens, we will take reasonable steps to ensure that personal information remains protected and used consistently with this Privacy Policy, unless you are notified otherwise.

17. Legal Requirements

We may use, preserve, or disclose information where we believe it is reasonably necessary to comply with applicable law, respond to lawful requests, enforce Platform rules, protect rights and safety, investigate fraud, misuse, security incidents, or harmful activity, and maintain records required for tax, accounting, payment, consumer, or legal purposes.

18. Fraud Prevention and Platform Safety

We use information to protect the Platform from fraud, abuse, and unsafe activity. This may include reviewing OTP activity, login patterns, Order activity, payment and refund activity, Seller verification details, Product Listings, cancellation, return, and dispute patterns, support reports, and grievance reports.

We may restrict, suspend, or review Accounts, Orders, Listings, payments, refunds, or Seller activity where needed to protect Platform safety.

19. Security

We use technical and organizational measures to protect information. These measures may include secure transmission of data, access controls, authentication, role-based access for internal systems, audit logs, security monitoring, restricted access to sensitive records, and safeguards for payment and verification workflows.

No system is completely secure. You should protect your device, OTP, and Account access. Do not share OTPs with anyone.

20. Data Retention

We keep information for as long as needed for the purposes described in this Privacy Policy. Retention periods may depend on Account status, Order history, payment, refund, COD, tax, or accounting requirements, Seller verification requirements, customer support or grievance records, fraud prevention and security needs, and legal or regulatory obligations.

OTP records are used for login verification and are intended to be temporary.

Some information may be retained after Account deletion where required for legal, tax, payment, accounting, fraud prevention, dispute resolution, or consumer protection purposes.

21. Account Deletion

You may request deletion of your Account through the App where available or through the Website at https://apnabazarmart.in/legal/delete-account/.

Account deletion may remove or disable access to your Account and associated personal information, subject to information we must retain for completed Orders, payment and refund records, tax or accounting records, fraud prevention, disputes, grievances, Seller verification or compliance records, and records required by applicable law.

Account deletion is not the same as logging out or uninstalling the App.

22. Your Rights

Subject to applicable law, you may have rights to access information about how your personal information is processed, correct inaccurate or incomplete information, request deletion of personal information, withdraw consent where processing is based on consent, raise a grievance, and contact Apna Bazar about privacy questions.

We may need to verify your identity before processing certain requests.

23. Correction

You can update certain Account information directly in the App where available. You may also contact us if you believe information we hold about you is inaccurate or incomplete.

24. Deletion

You may request deletion of your Account or certain personal information. We will review deletion requests according to applicable law, Platform requirements, and retention obligations. If we cannot delete certain information immediately, we will explain the reason where appropriate.

25. Withdrawal of Consent

Where we rely on your consent, you may withdraw it. For example, you may be able to withdraw or change consent for location access through App settings or device settings.

Withdrawal of consent may affect your ability to use certain features. For example, if location access is withdrawn, some hyperlocal discovery or serviceability features may not work as intended.

26. Data Access

You may contact us to request information about personal information associated with your Account. We may ask for details needed to identify your Account, such as your mobile number or Order reference.

27. Grievance

If you have a privacy concern, complaint, or grievance, contact Apna Bazar.

Email: hello@apnabazarmart.in
Phone: +91 8770997346

Address:
Apna Bazar
Patan, District Durg,
Chhattisgarh, India

28. Children

Apna Bazar is not designed for children. The Platform is intended for people who can use commerce services responsibly and lawfully. If we learn that personal information has been collected from a child where parental consent or other legal requirements apply, we will take appropriate steps according to applicable law.

29. Cross-border Processing

Apna Bazar operates from India. Some service providers or technology systems used to operate the Platform may process or store information outside your city, state, or country. Where this happens, we take steps intended to protect information according to applicable legal and contractual requirements.

30. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we may notify you through the App, Website, Legal Center, or other appropriate channels.

The updated Privacy Policy will show the version, effective date, and last updated date.

Contact

Apna Bazar
Patan, District Durg,
Chhattisgarh, India

Email: hello@apnabazarmart.in
Phone: +91 8770997346
Website: https://apnabazarmart.in

Related Documents

• Terms & Conditions
• Refund, Return & Cancellation
• Shipping & Delivery
• Payment Policy
• Delete Account
• Contact

Revision History