Apna Bazar Shipping & Delivery Policy

Document Metadata

Purpose

This Shipping & Delivery Policy explains how delivery works for Orders placed through Apna Bazar.

It covers delivery areas, delivery estimates, delays, unavailable locations, failed delivery, address accuracy, delivery attempts, Buyer responsibilities, and Seller responsibilities.

Scope

This Policy applies to Orders placed through the Apna Bazar Buyer App, Product fulfilment by Sellers through the Apna Bazar Seller App, hyperlocal delivery and handover operations, Cash on Delivery Orders, Orders paid online through Razorpay, and delivery-related support requests.

This Policy applies together with the Terms & Conditions, Privacy Policy, Refund, Return & Cancellation Policy, and Payment Policy.

Definitions

Apna Bazar, we, us, or our means Apna Bazar, operating from Patan, District Durg, Chhattisgarh, India.

Buyer means a person who places or receives an Order through the Platform.

Delivery Area means a location where Apna Bazar currently supports delivery or local fulfilment.

Delivery Attempt means an attempt to deliver or hand over an Order to the Buyer.

Order means a request placed by a Buyer through the Platform to purchase one or more Products.

Platform means the Apna Bazar Website, Buyer App, Seller App, backend systems, support channels, and related services.

Product means goods listed, displayed, offered, or sold through the Platform.

Seller means a shop, business, or person that lists, offers, or sells Products through the Platform.

1. Delivery Areas

Apna Bazar currently operates as a hyperlocal commerce platform.

Delivery availability depends on the Buyer's location, Seller location, Product availability, operational coverage, and serviceability.

A Product or Seller shown on the Platform may not always be available for delivery to every location.

Apna Bazar may update, expand, restrict, or pause delivery areas based on operational requirements.

Current delivery area rules are [Business Decision Required].

2. Unavailable Locations

An Order may not be accepted, confirmed, or delivered if the Buyer's address is outside a serviceable location.

Apna Bazar may cancel or review an Order if the address is outside the current Delivery Area, the address is incomplete or incorrect, the location cannot be reached, the Seller cannot fulfil the Order for that area, or delivery is not operationally available at that time.

If an online payment was completed for an unavailable location, refund handling will follow the Refund, Return & Cancellation Policy and Payment Policy.

3. Delivery Estimates

Delivery estimates may be shown where available.

A delivery estimate is not a guarantee. Actual delivery may depend on Product availability, Seller preparation time, Buyer address accuracy, payment status, traffic, weather, local conditions, operational issues, failed contact attempts, or force majeure events.

Delivery time ranges and service-level commitments are [Business Decision Required].

4. Delivery Delays

Delivery may be delayed for reasons outside Apna Bazar's immediate control.

Examples include Seller delay, Product unavailability, incorrect address, Buyer not reachable, payment verification issue, traffic, weather, local restrictions, safety issues, technical disruption, or operational disruption.

Apna Bazar may contact the Buyer or Seller where needed to resolve the delay.

If delivery cannot be completed, the Order may be cancelled, rescheduled, or reviewed under this Policy and the Refund, Return & Cancellation Policy.

5. Address Accuracy

Buyers are responsible for providing complete and accurate delivery details.

Delivery details may include name, mobile number, full address, area, city, pincode where applicable, landmark, and location details where available.

Apna Bazar is not responsible for failed or delayed delivery caused by incorrect, incomplete, outdated, or unreachable address information provided by the Buyer.

6. Delivery Attempts

Apna Bazar may attempt delivery based on operational feasibility.

A delivery attempt may fail if the Buyer is unavailable, the Buyer cannot be contacted, the address is incorrect or incomplete, payment is not completed where required, COD payment is refused, access to the location is restricted, or the delivery location is unsafe or not serviceable.

Number of delivery attempts and rescheduling rules are [Business Decision Required].

7. Failed Delivery

If delivery fails, Apna Bazar may contact the Buyer, contact the Seller, reschedule delivery where available, cancel the Order, mark the Order as failed, initiate refund review where payment was already made, or take action for repeated misuse or refusal.

For COD Orders, no online refund applies unless the Buyer has paid an amount that Apna Bazar confirms must be refunded.

For online payment Orders, refund eligibility will be reviewed under the Refund, Return & Cancellation Policy and Payment Policy.

8. Order Tracking

Apna Bazar may show Order status updates where currently supported in the App or Platform.

Order status may include stages such as placed, accepted, prepared, delivered, cancelled, refunded, or similar operational states.

Apna Bazar does not promise live delivery tracking unless that feature is specifically available in the App.

Live tracking rules are [Business Decision Required].

9. Delivery Charges

Delivery charges, if applicable, may be shown before Order confirmation.

Delivery charges may depend on delivery location, Seller location, Order value, Product category, operational cost, and promotional rules where applicable.

Delivery charge rules and amounts are [Business Decision Required].

If an Order is cancelled, returned, or refunded, treatment of delivery charges will follow the Refund, Return & Cancellation Policy and Payment Policy.

10. Buyer Responsibilities

Buyers must provide accurate address and contact details, remain reachable after placing an Order, be available to receive the Order, pay the COD amount where COD is selected, check Product and quantity at delivery where possible, report delivery issues through support, and not misuse delivery, cancellation, refund, or COD processes.

Repeated failed delivery caused by Buyer conduct may lead to review, restriction, cancellation, or other Platform action.

11. Seller Responsibilities

Sellers must keep Product availability updated, prepare accepted Orders correctly, pack Products safely where applicable, provide correct Products and quantities, cooperate with delivery and support teams, notify Apna Bazar where fulfilment is not possible, and not delay, reject, or cancel Orders without valid reason.

Repeated Seller fulfilment failures may lead to review, restriction, suspension, or other action under Platform rules.

12. Force Majeure

Apna Bazar will not be responsible for delivery failure or delay caused by events beyond reasonable control.

Examples include natural disasters, severe weather, road closure, strikes, local restrictions, government action, public safety events, power, network, or system outages, emergencies, and other events outside reasonable operational control.

13. Support

For delivery-related support, contact Apna Bazar.

Website: https://apnabazarmart.in
Email: hello@apnabazarmart.in
Phone: +91 8770997346

14. Related Documents

• Privacy Policy
• Terms & Conditions
• Refund, Return & Cancellation Policy
• Payment Policy

15. Revision History